To Our Valued Customers
Timely and personal communication with our customers, as well as offering fast and economic shipping, are both things The Flaming Candle family has always prided itself on. You are the most important part of our business so when we fall short, we know we owe you an apology.
For reasons we could not anticipate fast enough, we are encountering longer than normal processing times in getting your picked, packed and shipped. Regardless of those reasons, the fact is that we have let our customers down and haven’t communicated the issue to you in a timely manner.
We are currently working around the clock to process orders and get back to our normal processing times. We will continue to be as transparent as possible to you personally and on the site in as we provide updates.
From everyone at The Flaming Candle, please know that we deeply apologize for the delays and inconvenience this has caused. To our customers who ordered during this time, please keep an eye on your email in the coming weeks for more information from us. We invite our customers to call our dedicated customer service team at 770-505-4999 with any questions or concerns you may have regarding delays on your orders or send us an email at info@theflamingcandle.com.
We always work hard for our customers, and we never take your business for granted. We will work hard to remedy this situation - your continued support means the world to us.
Thank You,
The Flaming Candle Family