Shipping & Delivery Information


Ground Shipping Discounts

At The Flaming Candle, we leverage our purchasing power and high shipping volume to negotiate reduced rates with our carrier partners.

As a result, customers can receive up to 40% off published ground shipping rates on eligible orders.

These savings are automatically reflected at checkout and apply to standard ground delivery within the contiguous United States.


Order Processing & Lead Times

Order processing times are posted in the cart and during checkout. Processing time refers to order fulfillment in our warehouse and is separate from transit time.

Please note:

  • Processing time refers to order fulfillment in our warehouse and is separate from transit time

  • Shipping estimates shown at checkout begin once the order leaves our facility

  • During sales events, holidays, or peak seasonal demand, processing times may be longer

All orders ship from our warehouse in Strongsville, Ohio.


Shipping Methods & Options

Available shipping options depend on order contents and destination and may include:

  • Discounted ground shipping

  • Expedited shipping (when available)

  • Freight delivery for large or heavy orders

Certain products, including fragrance oils and other regulated materials, may be restricted to ground shipping only due to carrier regulations.


How Shipping Rates Are Calculated

Shipping costs are calculated based on standard carrier pricing factors, including:

  • Total shipment weight

  • Package dimensions

  • Delivery destination

  • Carrier surcharges (fuel, residential delivery, remote area fees)

Our negotiated discounts apply to base shipping rates. Some carrier-imposed surcharges may still apply.


Split Shipments

To ensure timely delivery, orders may occasionally ship in multiple packages.

  • The Flaming Candle covers the cost of split shipments

  • You will receive tracking information for each package

  • Packages may arrive on different days

Split shipments do not increase your shipping cost.


Shipping Coverage & International Orders

We ship throughout the United States, including Alaska, Hawaii, and APO/FPO addresses.

International and Canadian orders must ship to a U.S.-based freight forwarder. Customers are responsible for:

  • Customs duties and taxes

  • Brokerage fees

  • Import regulations and compliance

We are not responsible for delays, damages, or losses occurring after delivery to a freight forwarder.


Address Accuracy & Delivery Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

Additional fees may apply for:

  • Address corrections

  • Returned shipments

  • Refused deliveries

  • Failed delivery attempts

Orders returned due to incorrect addresses may require reshipment at the customer’s expense.


Weather & Carrier Delays

Once an order leaves our warehouse, delivery timelines are controlled by the carrier.

The Flaming Candle is not responsible for shipping delays caused by:

  • Severe weather

  • Carrier network disruptions

  • Natural disasters or other events outside our control


Freight Shipments & Large Orders

Orders that exceed standard parcel limits or include bulk items may ship via freight delivery.

High-level freight details:

  • Freight deliveries are typically curbside delivery

  • A delivery appointment may be required

  • Someone must be available to receive the shipment

  • Additional fees may apply for redelivery, detention, or special handling

Our team will coordinate freight details with you if your order qualifies.